khd88 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how khd88 ("we", "us", "our", or "the Platform") collects, uses, stores, discloses, and protects personal information provided by individuals ("you", "Player", or "User") who access or use the khd88 website at khd88.io and all associated services, games, promotions, and content (collectively, the "Services").

khd88 is committed to maintaining the privacy and security of your personal data. We recognise that players accessing our platform from Bangladesh — including from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — place significant trust in us when they share their personal information, and we take that responsibility seriously.

By registering a player account, making a deposit, placing a bet, or otherwise using the khd88 Services, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the khd88 platform.

This Policy should be read alongside the khd88 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Personal Data We Collect

2.1 Registration Data

When you create a khd88 account, we collect the information you provide during the registration process. This typically includes:

• Full legal name
• Date of birth (to verify you are aged 21 or above)
• Residential address (including city and district within Bangladesh)
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, ৳)

2.2 Identity Verification Data

As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identity documents, including:

• National Identity Card (NID) issued by the Government of Bangladesh
• Valid passport
• Driving licence
• Recent utility bill, bank statement, or government correspondence as proof of address
• Selfie photographs for liveness verification where required

2.3 Financial Data

To process deposits and withdrawals, we collect financial information including:

• bKash, Nagad, Rocket, or Upay mobile wallet numbers
• Bank account details (account holder name, account number, bank name) for bank transfer transactions via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or other supported institutions
• Transaction history, deposit amounts, and withdrawal records
• Source of funds documentation where applicable

khd88 does not store full payment card numbers or CVV codes. Any card payment processing is handled by PCI-DSS compliant third-party processors who are contractually bound to protect your data.

2.4 Gameplay and Betting Data

We collect data relating to your activity on the khd88 platform, including:

• Game sessions, bet history, wager amounts, and outcomes
• Bonus claims, free bet usage, and promotional participation
• Responsible gaming tool usage (deposit limits, session reminders, self-exclusion requests)
• Live casino session recordings (where applicable under game provider terms)

2.5 Technical and Device Data

When you access the khd88 platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location (country/city level)
• Device type, operating system, and browser type/version
• Session duration, pages visited, and click-path data
• Referral source (how you arrived at the khd88 website)
• Cookie identifiers and similar tracking data (see Section 9)

2.6 Communications Data

If you contact the khd88 support team via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and any attachments, for quality assurance, dispute resolution, and compliance purposes.

3. How We Collect Your Data

khd88 collects personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automatically: Through cookies, server logs, and analytics tools that record your interactions with the khd88 website and platform.
• From third parties: From identity verification service providers, payment processors (bKash, Nagad, Rocket, Upay, and partner banks), fraud prevention services, and other trusted partners who assist us in delivering the Services.
• From game providers: Certain game session data may be shared with khd88 by our third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) in order to resolve disputes or audit game outcomes.

4. Why We Use Your Personal Data

khd88 uses the personal data it collects for the following purposes:

• Account management: To create, manage, and maintain your player account, including authentication and account security.
• Identity verification: To verify your age (21+), identity, and address as required by our responsible gaming and anti-money-laundering obligations.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks in Bangladeshi Taka (৳).
• Service delivery: To provide access to casino games, cricket betting, slots, wheel games, live dealer tables, and all other khd88 Services.
• Responsible gaming: To monitor gameplay patterns, enforce self-exclusion requests, apply deposit and loss limits, and identify players who may be at risk of problem gambling.
• Fraud prevention and security: To detect and prevent fraudulent transactions, money laundering, collusion, bonus abuse, and other prohibited conduct.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Legal compliance: To comply with applicable laws and regulations, including record-keeping, audit requirements, and responding to lawful requests from authorities.
• Platform improvement: To analyse usage patterns, test new features, and improve the performance and user experience of the khd88 platform.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive them (see Section 12).

5. Legal Basis for Processing

khd88 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to deliver the Services you have signed up for, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable law, including identity verification, record retention, and fraud prevention obligations.
• Legitimate interests: Processing for purposes such as fraud detection, platform security, and internal analytics, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — most notably for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. How We Share Your Data

6.1 Third-Party Service Providers

khd88 shares personal data with carefully selected third-party service providers who assist us in delivering our Services. These include payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank), identity verification providers, game studios, cloud hosting providers, customer support software vendors, and analytics platforms. All third-party processors are bound by contractual data protection obligations and are only permitted to use your data for the specific purposes for which it was shared.

6.2 Legal and Regulatory Disclosures

khd88 may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other government bodies where required to do so by applicable law, a court order, or a lawful regulatory request. We will notify you of any such disclosure to the extent permitted by law.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the khd88 business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players in advance of any such transfer and ensure that the receiving entity is bound by privacy obligations at least as protective as those set out in this Policy.

6.4 What We Do Not Do

khd88 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We do not share your data with advertisers or data brokers. We do not transfer your personal data outside Bangladesh to jurisdictions with materially lower data protection standards without implementing appropriate safeguards.

7. Data Retention

khd88 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Specifically:

• Account data: Retained for the duration of your account and for a minimum of five years following account closure, to comply with record-keeping obligations.
• KYC documents: Retained for a minimum of five years from the date of collection or from the date of the last transaction associated with your account, whichever is later.
• Financial transaction records: Retained for a minimum of seven years in accordance with financial record-keeping best practice.
• Support communications: Retained for up to three years from the date of the last communication, or longer if the communication is relevant to an ongoing dispute or investigation.
• Technical and device data: Retained for up to 24 months in aggregate or anonymised form for analytics purposes.

When personal data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, khd88 will securely delete or anonymise it.

8. Security Measures

khd88 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records.
• Two-factor authentication (2FA) available to all registered players to protect account access.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing conducted by independent cybersecurity specialists.
• Intrusion detection systems and continuous monitoring for anomalous access patterns.
• Secure data centre infrastructure with physical access controls and redundant backup systems.

While khd88 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a data breach affecting your personal information, we will notify you as required by applicable law, without undue delay.

9. Cookies & Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the khd88 website. They allow the platform to recognise your browser, remember your preferences, and collect information about how you interact with the site. Similar technologies, such as web beacons and local storage objects, may also be used.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the khd88 platform to function correctly. These cookies enable core features such as user authentication, account session management, and security. They cannot be disabled without severely impacting your ability to use the platform.
• Performance and Analytics Cookies: Used to collect anonymised information about how visitors use the khd88 website — for example, which pages are most visited and whether users encounter any error messages. This data helps us improve the platform.
• Functionality Cookies: Enable the platform to remember your preferences (such as your preferred language or region) and provide enhanced, personalised features.
• Targeting and Marketing Cookies: Used only where you have consented to receive marketing communications. These cookies track your browsing behaviour across sessions to deliver relevant promotional content. They are not used to share data with third-party advertisers.

9.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent you from logging into your khd88 account or using core platform features. Instructions for managing cookies in popular browsers are available in the help documentation of Chrome, Firefox, Safari, and Edge.

10. Your Privacy Rights

As a player on the khd88 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We aim to respond to all verifiable requests within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data khd88 holds about you, along with information about how it is processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is subject to legal retention obligations — for example, we may be required to retain certain records for a minimum period regardless of a deletion request.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain situations — for example, while a rectification request is being assessed.
• Right to Data Portability: You have the right to receive a copy of the personal data you provided to khd88 in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where processing is based on our legitimate interests. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

11. Children's Privacy

The khd88 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, make a deposit, or use any khd88 Service.

If khd88 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the khd88 platform, please notify us immediately at [email protected]. For guidance on preventing underage gambling, please visit our Responsible Gaming page.

12. Marketing Communications

khd88 will only send you promotional emails, SMS messages, or platform notifications about bonuses, new games, and special offers if you have expressly opted in to receive marketing communications during the account registration process or through your account settings.

Marketing messages from khd88 may include information about deposit bonuses, free bets, reload promotions, seasonal offers (such as Eid, Pohela Boishakh, or Victory Day promotions), new cricket betting markets, new slot releases, and khd88 Casino updates.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email.
• Updating your communication preferences in your account settings dashboard.
• Contacting the support team at [email protected] with the subject line "Unsubscribe".

Please note that opting out of marketing communications does not affect the sending of transactional or account-related messages, such as deposit confirmations, withdrawal notifications, KYC reminders, and security alerts. These messages are sent as a necessary part of operating your khd88 account and cannot be disabled.

13. Changes to This Privacy Policy

khd88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Any material changes will be communicated to registered players via a notice posted prominently on the khd88 website, or by direct email notification to the address associated with your account, with a minimum of seven days' notice before the revised policy takes effect.

The "Last Updated" date at the top of this Policy will always reflect the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of the khd88 platform following the effective date of any revision constitutes your acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how khd88 handles your personal data, please contact our dedicated privacy support team:

• Email: [email protected]
• Subject Line: Privacy Policy Enquiry
• Live Chat: Available 24/7 via the khd88 platform
• Response Time: Within 2 business hours during Bangladesh Standard Time (BST, UTC+6); within 24 hours at all other times

khd88 serves players across all of Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Our support team is equipped to assist with all privacy-related enquiries in English.